RED CAT HOSPITALITY PRIVATE LIMITED Shipping and Delivery Policy

1) Digital Service Delivery

RED CAT HOSPITALITY PRIVATE LIMITED provides web-based software solutions and IT services that are delivered electronically. Our services include Mobile Device Management (MDM), Enterprise Mobility Management (EMM), and subscription-based ERP systems for mobile retailers and hospitality businesses.

2) Service Delivery Method

All our services are delivered digitally through the following methods:

• Cloud-Based Access: Our ERP system and MDM solutions are hosted on secure cloud infrastructure and accessible through web browsers
• Email Delivery: Login credentials, setup instructions, and service documentation are delivered via email to registered users
• Secure Online Portals: Customer dashboards and service management interfaces are provided through encrypted online portals
• Remote Configuration: Technical setup and device configuration are performed remotely by our certified technical team
• API Integration: For enterprise clients, we provide API access and integration support for seamless connectivity

3) Service Activation Timeframes

Our digital service delivery follows these timeframes:

• Immediate Access: Upon successful payment verification, access credentials are automatically sent within 5-15 minutes
• ERP System Activation: Subscription-based ERP services become fully operational within 30 minutes of payment confirmation
• MDM Service Deployment: Mobile device management services are activated within 1-2 hours for standard configurations
• Custom Enterprise Setup: Specialized enterprise configurations may require 1-3 business days for complete deployment
• Technical Support Availability: Implementation support is provided during business hours (10 AM - 7 PM IST, Monday to Saturday)
• 24/7 System Access: Once activated, all services are available 24 hours a day, 7 days a week

4) No Physical Products or Shipping

Important clarifications regarding our service delivery model:

• Software-as-a-Service (SaaS): We provide cloud-based software solutions with no physical hardware or products involved
• Zero Shipping Costs: There are no shipping fees, delivery charges, courier costs, or handling fees
• No Physical Address Required: Customers do not need to provide shipping addresses as all services are delivered electronically
• Global Service Access: Our web-based platforms can be accessed from anywhere with stable internet connectivity
• No Inventory or Warehousing: We do not maintain physical inventory, packaging, or warehouse facilities
• Paperless Operations: All documentation, invoices, and service agreements are provided electronically

5) Technical Requirements for Service Access

To ensure optimal service delivery, customers must meet the following requirements:

• Internet Connectivity: Minimum 5 Mbps broadband connection recommended for smooth operation
• Compatible Browsers: Latest versions of Chrome, Firefox, Safari, or Microsoft Edge
• Device Compatibility: Windows (7 or later), macOS (10.12 or later), Android (6.0 or later), iOS (11.0 or later)
• Security Settings: Browsers must allow cookies and JavaScript for our service domains
• Mobile Device Management: For MDM services, devices must support Android Enterprise or Apple Business Manager protocols
• Network Configuration: Corporate firewalls may require whitelisting of our service URLs

6) Service Implementation and Support

Our comprehensive service delivery includes:

• Onboarding Assistance: Free initial setup and configuration support for all new subscribers
• Training Resources: Digital user manuals, video tutorials, and best practice guides delivered via email
• Technical Support Channels: Email support, phone assistance, and live chat during business hours
• Remote Troubleshooting: Screen sharing and remote assistance for complex technical issues
• Regular Updates: Automatic software updates and feature enhancements delivered seamlessly
• Data Migration Support: Assistance with importing existing data during initial setup

7) Service Availability and Performance

We maintain high service standards through:

• 99.9% Uptime Guarantee: Our cloud infrastructure ensures maximum service availability
• Redundant Systems: Multiple data centers and backup systems prevent service interruptions
• Scheduled Maintenance: Any planned maintenance activities are communicated 48 hours in advance
• Real-time Monitoring: 24/7 system monitoring to detect and resolve issues proactively
• Data Backup: Daily automated backups ensure data security and recovery capabilities
• Load Balancing: Distributed server architecture handles high traffic loads efficiently

8) Subscription Service Delivery

For our subscription-based ERP and MDM services:

• Instant Provisioning: New subscriptions are automatically activated upon payment confirmation
• Scalable Resources: Service capacity can be increased or decreased based on subscription tier
• Multi-tenant Architecture: Each customer's data is securely isolated within our platform
• Regular Feature Updates: New features and improvements are automatically included in subscriptions
• Usage Analytics: Real-time dashboards provide insights into service utilization
• Compliance Reporting: Automated generation of compliance and audit reports as needed

9) International Service Delivery

Our digital services are available globally with the following considerations:

• Multi-region Access: Services are accessible from any geographic location with internet access
• Data Localization: Customer data may be stored in data centers located in India or other approved regions
• Time Zone Support: Support services are primarily available during Indian Standard Time (IST)
• Language Support: Primary support is provided in English, with additional language support available upon request
• Regulatory Compliance: Services comply with applicable data protection laws in operating jurisdictions

10) Service Termination and Data Retrieval

Upon service termination or subscription cancellation:

• Grace Period: Customers have 30 days to retrieve their data after service termination
• Data Export Options: Multiple format options available for data export (CSV, JSON, XML)
• Secure Data Deletion: All customer data is securely wiped from our systems after the retention period
• Final Service Access: Limited read-only access may be provided during the data retrieval period
• Support During Transition: Technical assistance available for data migration to alternative systems

11) Contact Information for Service Delivery

For questions about service delivery, technical support, or activation issues:

• Sales Support: +918420608139
• Technical Support: +918506065566
• Email Support: info@mcops.app
• Business Address: ASTRA TOWERS, ASO-715 at 7th floor, Rajarhat IT Park, 2C/1 Action Area II C, Newtown Rajarhat, Kolkata 700161
• Business Hours: Monday to Saturday, 10:00 AM - 7:00 PM (IST)
• Emergency Support: Critical system issues are addressed within 4 hours during business days

Last updated: July 2025